Terms & Conditions

1. Company Info & Contact

This website is operated by GET Travel PTY LTD Reg No: 2018 / 196965 / 07

Booking Agent: We act only as an agent for third-party airlines, hotels, and tour operators (“Suppliers”). Your booking is subject to their specific terms. We are not liable for their operational failures.
Pricing & Currency: All prices are in South African Rand (ZAR). Prices are subject to currency fluctuations, tax updates, and Supplier increases until paid in full and ticketed.

Online credit card, debit card, and digital payments are securely processed by our payment provider, Walletdoc.
No card information is stored on our servers. Transactions may appear on your statement as Get Travel / Walletdoc].

Exclusion from Cooling-off: Per Section 42(2)(b) of the ECT Act, standard 7-day cooling-off periods do not apply to travel bookings.
Payment Terms: A non-refundable deposit of 20% (or the specific amount mandated by the Supplier’s rules) is required to secure your booking. The remaining balance must be paid at least 60 days prior to departure, or by the specific deadline required by the Supplier. Failure to pay the balance by the specified due date will result in the automatic cancellation of your booking and the forfeiture of all deposits paid.
Cancellations & Fees: All cancellations must be submitted in writing. We charge a non-refundable administration fee of R750 per person in addition to any cancellation penalties or fees levied by the specific Supplier or airline.
Refund Policy: Refunds depend on when we recover funds from Suppliers. Processing can take 6 to 12 weeks, paid only to the original payment card.

Passports & Visas: Travelers must hold a passport valid for 6 months post-return. Getting valid visas, health clearances, and vaccinations is the traveler’s sole responsibility.
Insurance: We strongly recommend purchasing comprehensive Travel Insurance at the time of booking to cover cancellations, medical emergencies, and delays.